Jingle Pay is a regulated financial services firm offering a mobile first application empowering its customers with a versatile financial account to safely and reliably spend, send, and store money – fee free with no commitments.

Jingle Pay is a digital first service and therefore no physical branch locations.

Jingle Pay is only available to UAE residents. Customers can register through the mobile application using their smartphone with their Emirates ID.

You can use JP mobile app if your phone meets the following requirements: • iOS: iOS v14 with and supported iPhone version are iPhone 11 or more supporting NFC tag, Bluetooth, 3g/4g/5g data speed over cellular. • Android: Android 11 or more with 8 MP front facing and 12 MP rear camera supporting NFC, Bluetooth, 3g/4g/5g data speed over cellular.

You can only use your Emirates ID Card to register for a Jingle Pay account.

You must be 18 years or more to open an account with Jingle Pay.

A Bank account would give you interest whereby Jingle Pay Account will hold your funds and is used as a spending account, andwe don't lend out your money. Your money is segregated and only used as per your instructions, whether you want to pay someone or something or send money internationally.

Download the application from the Google Play Store or Apple App Store and open an account seamlessly, using your Emirates ID.

One customer can open only 1 account with Jingle Pay.

No, one customer can only have 1 account with Jingle Pay.

Yes, Jingle Pay account can be accessed anywhere, anytime.

No, but they can register with no commitments fee free account. You can also transfer money to your family member or friends for free.

Please send us an email at [email protected]

Jingle Pay aims to simplify all money services for its customers. Using Jingle Pay, you can: ▪ Top-up your account by linking your bank account or using your Debit Card ▪ Make Peer to Peer Payments, including Split bills with friends, Request money from friends and make instant payments using a mobile number, for free. ▪ Send International Money transfers to a bank account, mobile wallets, card accounts, even cash pick-up at the best available exchange rates, without a fee.

Not yet, but we are continuously evolving and enabling new services to offer you higher convenience, including bill payments, sim card top-ups and more. Stay tuned!

We do not offer cheque books.

Not yet, but Jingle Pay is continuously evolving and enabling new services to offer you higher convenience.

You can top-up or spend up to AED 3,650 daily. The Jingle Pay account balance is currently limited to AED 18,250 at any point. Please note that limits are defined by the regulatory authorities governing Jingle Pay.

Jingle Pay is committed to offer fee free accounts with no minimum balance requirement. Although, we do aim to introduce additional features and benefits with higher account categories which may come at a marginal fee.

VAT will be deducted wherever applicable, as per governing regulations.

You can either use your local bank debit card and/or linking your bank account. Please visit the deposit page in the app. To view a quick tutorial on how to top-up, click

Simply click on the Send button on app homepage and select a payment to be made to another jingle pay user or send money internationally. To view a quick tutorial on how to send money, click

It will be instant in most cases but depending on the country and pay-out method the time to receive remittance may take up to 2 working days. You will receive an approximate time when sending money with real time notifications until the funds reach to the destination.

There is no fees at the moment, but this is subject to change. Fees and exchange rates are displayed in the mobile app before you confirm the transfer to be made.

As many times as you wish but please note that the combined transactions are limited to AED 3,650 per day.

Yes, you can transfer money to another Jingle Pay user, instantly.

Yes, we support cash pick up and cash delivery services for our customers in many countries. You will see this option when selecting Cash Pickup option.

Yes, you can send money internationally.

Reach out to us at [email protected] or communicate with us through the in-app chat support and we will update you on the status of your transfer.

Depends by country and pay out method, as well as local holidays. In most cases, the pay-outs are instant, but you will find the estimated time when making an international money transfer in the application.

You will go through a confirmation page in the application which will show the status. To view a quick tutorial on how to send money internationally, click

Yes, you can receive your notifications for all your transactions via SMS, email or even at the confirmation page which you can share with the recipient.

Once you have confirmed the transfer, you won't be able to reverse it as stated in our terms and conditions, unless if the money has been returned by the receiving bank or agent, and a refund is issued.

To change your passcode, go to your profile settings and click Reset Passcode. To view a quick tutorial on how to change your passcode, click

Click on the settings icon on the card to change your pin settings Passcode is your password for logging into your account using the mobile application

Click on the view transactions in the home page, you will be receiving in monthly bases statement through your register email & download through your mobile app PDF. Follow the link below for the demo.

Jingle Pay has implemented modern state of the art bank grade cyber security with encryption standards & protocols. We secure your data and money safeguarded locally in the UAE.

You can always use your passcode to login if your biometric (Face ID/ Touch ID) is not working.

In case of lost device, login to a new device using your registered mobile number. If you don't have access to a new device reach out to [email protected] for assistance.

You can reach out to us using in-app chat support or by emailing us at [email protected]

We value your feedback and improve wherever possible. You can reach out to us using in-app chat support or by emailing us at [email protected]

Please send an email to [email protected] if you would like to submit a complaint.